Refund & Cancellation Policy

1. Seller

The seller of the Upplio service is Upplio AI ("Upplio", "we", "us"). Payments are processed securely on our behalf by Razorpay.

2. 30-day money-back guarantee

We offer a 30-day money-back guarantee on our paid plan (Career+ ₹199 / 30 days). If you're not satisfied with your purchase for any reason, you can request a full refund within 30 days of the order date.

3. Cancellation

All paid plans are one-time purchases with no auto-renewal — your paid access ends automatically at the end of the period, so there is nothing to cancel. You can stop using the Service at any time. Free-plan accounts can be deleted from Settings.

4. How to request a refund

Email customerservice@upplioai.com from the address you used at checkout, include your order/transaction ID, and we will process the refund to your original payment method within 5–7 business days. Bank or card-network timelines may add a few business days to when the refund appears on your statement.

5. Chargebacks

Please contact us before raising a chargeback so we can resolve the issue directly. Fraudulent chargebacks may result in account suspension.

6. Taxes and invoices

Prices displayed at checkout are in Indian Rupees (INR) and are inclusive of applicable taxes where required. Tax invoices are available on request from customerservice@upplioai.com.

7. Contact

Support: customerservice@upplioai.com. For unresolved complaints, see our Grievance Officer page.